BT and EE, two of the UK’s leading telecommunications companies, have announced plans to recruit 1000 fresh call centre employees by the end of April. The move comes as part of a wider effort to improve customer service and support, as well as to meet growing demand for their services.
The new recruits will be based across various locations in the UK, including Belfast, Doxford, and Merthyr Tydfil. They will be responsible for handling customer queries and providing technical support for a range of products and services, including broadband, mobile phones, and TV packages.
The recruitment drive is part of a wider strategy by BT and EE to improve their customer service offering. The companies have faced criticism in recent years for poor customer service, with complaints ranging from long wait times on the phone to slow response times to queries.
In response, BT and EE have invested heavily in their call centre operations, including the introduction of new technology and training programmes for staff. The companies have also increased the number of call centre employees in recent years, with over 10,000 people currently employed in customer service roles across the two companies.
The new recruits will be offered a range of benefits, including competitive salaries, flexible working hours, and opportunities for career progression. They will also receive extensive training and support to ensure they are equipped to provide the highest levels of customer service.
Commenting on the recruitment drive, a spokesperson for BT and EE said: “We are committed to providing the best possible customer service and support, and this recruitment drive is a key part of that. We are looking for talented and motivated individuals who are passionate about delivering great customer service and who want to be part of a dynamic and growing team.”
The spokesperson added: “We believe that investing in our call centre operations is essential to our success, and we are confident that the new recruits will play a key role in helping us to achieve our goals.”
Overall, the recruitment drive by BT and EE is a positive step towards improving customer service and support for their customers. By investing in their call centre operations and hiring new staff, the companies are demonstrating their commitment to providing the best possible service and support, and are well positioned to meet the growing demand for their services in the years ahead.